“By Marc Robertson, of thoughtLEADER, LLC”
Whether you are leading a small team or a large company, eventually you are going to have either a colleague or report that is emotionally upset. We all are human and we all lose it now and then. Your task as a leader is to get that person “un-upset” and back on track so they feel supported and become productive once again. After having coached many leaders facing this issue over the years I determined there were three basic steps to dealing with an upset employee.