The Daily Recruiter

The Ezine for Executive Managers … brought to you by The SearchLogix Group.

Category: Communication (Page 1 of 3)

Communication Problems

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” By Scott Mabry of Soul To Work”

The key to solving all your communication challenges is to hire for psychic ability. I know, you’re probably asking yourself why you never thought of this before.

To help you get started, here’s a quick test from the Universal Psychic Guild that you can include in your talent acquisition process. (I was below 20% so I probably missed the cut).

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Voice Among Many

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“By Steffan Surdek, of Forbes”

I talk and write a lot about co-creative leadership these days. When people ask me to name the key traits of a co-creative leader, I usually list the following five skills:

1. Being a voice among many in the conversation

2. Unleashing the leaders around them

3. Building capacity on their team

4. Dancing with the system around them

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Feedback Managers

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” By Lisa Aldisert of SmartBrief”

Effective feedback is part art, part science. Telling employees that they need to do X instead of Y is the science part. That’s easy. But feedback that addresses personality and character traits is hard feedback to give; that’s the art.

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Difficult Conversations

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If you lead people you will most likely find yourself in a situation where you’ve got to have a tough talk with an employee or team member. And by “tough,” I mean a conversation in which you have to confront this individual about poor performance, something ethical about their behavior at work (or outside of work), or perhaps habits that don’t serve them well in their role. There are a number of reasons why these conversations can be difficult. You may really like and respect this person and don’t want to risk offending them. These talks can also require great communication skills, which you may not have perfected as of yet. If something is potentially litigious, you may find yourself needing to plan ahead and carefully. As these conversations are inevitable, however, your best course of action is not to fear them but learn how to navigate them with as much grace and tact as possible.

Here are three tips to help you navigate these difficult conversations:

1. Focus On Fixing The Problem, Not The Person

Over the years, MAP consultants have frequently coached clients on this very point—it’s incredibly common for developing leaders to personalize discussion points until they learn techniques that help them avoid this tendency. What’s the issue? When you focus on the person and not the problem, it gets personal! People go into defense mode, and then it’s hard for them to receive feedback effectively. And if a change in behavior is necessary, they’ll be more resistant to it because of how the conversation went down. Be mindful of how you express facts in your communications and attack the problem, not the person.

2. Be Respectful

When having a difficult conversation, it helps to be respectful to the individual you are addressing. People will tend to be more open to the feedback if you use an effective style that doesn’t beat the person up. Remember the goal of the conversation is to help the individual get better.

3. Remain Open To The Person’s Point Of View

This means don’t talk all the time but give your team member a chance to express his or her side of a story, how he or she has seen or experienced events, and reasons why situations or scenarios might be happening. Being open reflects a confident leadership style that invites understanding. And understanding is vital for developing the right solutions and inspiring change. Given all this, in listening to the person’s point of view, also be aware that you need to keep the conversation on topic versus on a tangent that won’t serve either of you for the better. Finally, have a plan for when to wrap it up. Whether you set a time limit for the conversation in advance or have a list or plan for what to say and when, keep the end in mind. Otherwise, you could find yourself stuck in a conversation in which you’ve lost control.

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Words you Leave Behind

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” By Scott Mabry, of Soul 2 Work”

Does it resemble the person you wish to be?

After you leave. They linger.

What impression in the minds of others?

Where they swirl about turning into stories.

Informing decisions.

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Get Attention by Bragging

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“By DRJIM,  of  The Accidental Communicator”

As a speaker, we have an obligation when we are starting our speech to find a way to use the importance of public speaking to capture our audience’s attention. What we need to do is to convince them that what we are about to tell them is actually important enough for them to spend the time listening to us. We need to realize that we are competing against their mobile phones, random thoughts, and whispering to the person who is sitting next to them. One way to build a connection to your audience as you start a speech is to brag. Oh, but you don’t want to be a jerk about how you go about doing this.

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Effective Communication

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“By Markus Van Alphen, of Lead Change”  

Imagine a world in which you wouldn’t experience any emotion whatsoever. What would your life look like? Drab? No, it wouldn’t be drab, as that’s an emotion. Nor boring, peaceful or any other state of mind which implies an emotion is being experienced. This means, therefore, that emotions are necessary for you to be able to experience anything at all. It goes a step further: Emotions are adaptive, they increase your chances for survival. Take fear, for example. If you didn’t ever get scared, you wouldn’t be aware of danger and would do silly things, like not jumping out the way when a car comes barreling down the road towards you. Emotions tell you what is important, what needs your attention and what action is required. Only when something is important enough does it capture your attention, this all thanks to the emotion that brings it to the forefront for you. And you only learn something when it is important enough to be able to react appropriately to such a given situation. In other words, emotion not only tells you what is important, it also is the motor for your learning. Emotions are primary. Emotions motivate.

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11 Pitfalls

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” By John Stoker, of Switchandshift”

Recently, I was asked to observe a Home Owners Association board meeting and to provide feedback about what the board members could do to have more effective meetings. From the outset, it was obvious these individuals had never received any type of business communication training.

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Digital Communication

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” By Jesse Lyn, of Seapoint Center”

It’s no surprise that we use email and text for so many of our communications. It’s often faster, it’s neater, and it can easily be saved for future reference without paper sifting and clutter. Digital communication allows us to send and reply at our own convenience. And you can communicate with several people at one time,

But there are also some serious dangers that, unless managed properly, will turn these advantages into a huge disadvantage.

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A SIMPLE STRATEGY

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” By Dan Rockwell, of  Leadership Freak”

Don’t wait for people to come to you. Opportunities slip away while you wait.

Seek opportunities to help others see their power.

Transformational conversations:

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